Plan
We were given a budget for in-person user testing with 15 participants, which we split into three rounds of testing sprints to maximise learning.
Process
This project combines lean user research with rapid real-tech prototyping.
This ensured the product was properly aligned with the needs of the patients it was designed to support.
Overall impact
Evidenced in qualitative studies
3x
increase in patients finding the correct search result first time
60%
less user hesitation on average in the updated designs
Enabled
ease of use for user groups with high accessibility needs
